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Toy Making
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If you are having any problems using this site, or have any questions, please first check the faq's below, delivery information and our terms and conditions. If you do not find the information you require then please contact us by email, and we will be happy to help you.
 
FAQ's
 
 
Q: Why does it take me to PayPal to pay by credit card?
A: PayPal securely processes all payments for Calico Pie. This includes all debit and credit cards, you do not have to have a PayPal account. When you are taken to the PayPal payment screen simply click on 'continue' next to the card symbols to pay by your credit or debit card.
 
Q: Why can’t I see the security lock on the site?
A: Don't panic.. the site is secure. It will only show when you are making your payment by credit or debit card or by PayPal.
 
Q: I have paid for an order online, but forgot to enter the promo code, can I still get the discount?
A: Sorry we cannot deduct it from this order. Please make a note of any promo codes you might need before you checkout.
 
Q: Do you ship to countries outside of the UK & EU?
A: Sorry not at the moment.
 
Q: Can I add items to my order?
A: Yes if you have a PayPal account, then we can request the extra amount by email. Otherwise you will need to order again.
 
Q: I have forgotten my username how can I login?
A: Email us with your name, address and the email address you used at registation, and we will email your username to you. Please note this is not an automated response so the reply will normally be in office hours.
   
Q: Will there be any taxes added at checkout?
A: The price you see is the price you pay. The only addition at checkout is the postage charge.
 
Q: Are you open for customers to visit?
A: Sorry no. We are mail order only and are not open to the visiting public at any time. The postal address given is our office only and we do not have any products on display.
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