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Ordering

Ordering is easy and secure online payment is available by credit or debit card, or from your PayPal account.
 
PayPal securely processes all payments for Calico Pie. This includes all debit and credit cards, you do not need to have a PayPal account. When you are taken to the PayPal payment screen simply click on 'continue' next to the card symbols to pay by your credit or debit card. You can pay by Visa, Mastercard, American Express, Visa Debit

All prices are listed in pounds stirling. If you are ordering from overseas your card company will convert the currency as necessary.

Security is of the greatest importance to us and we aim to provide this to the highest possible level for your transactions. 
 
Any items temporarily out of stock but available in the next few days will normally be placed on backorder and dispatched as soon as possible. These will show as a credit on the invoice until dispatched. If we are unable to supply any items ordered we will refund the amounts paid.

Occasionally substitutes of similar, or greater, quality and value may be sent when an ordered item has been discontinued or will be out of stock for a long time. If you do not wish to receive substitutes please tell us when ordering.

There is no minimum order. A detailed printed invoice will be enclosed with each order.
 
We only accept online orders and any orders sent by mail will be returned.
 
Delivery Times & Charges

Postage is £2.95 for orders up to £49.99 to UK addresses. For orders larger than this, or to overseas addresses, the postage is calculated at checkout based on the size of your order.
 
UK delivery time from our receipt of your order is approximately 5 to 7 working days (ie not weekends or bank holidays). Please allow sufficient time when ordering. We normally use the most economical standard Post Office services, and heavy parcels may take a little longer. Sometimes we use trackable services.
 
For approx 10 days before Christmas most UK orders will be dispatched by first class post without any extra charge.

If it has been between 8 to 10 working days since you ordered, and your parcel has not arrived, you should check with your neighbours to see if a parcel has been left with them and check any outhouses etc. where the parcel may have left if it will not fit through your letterbox. Then check with your local sorting office to see if the parcel has been returned there to await collection. Allow longer if overseas.

If it has been 14 working days since you ordered Royal mail will class your order as lost and we will be able to send a replacement or give you a refund. Please email us at carol@calicopie.co.uk  including your order number, name and address. We cannot refund or replace goods until 14 working days have passed from the date of despatch. Allow longer if overseas.
 
Overseas Orders
Ordering from this site is now only available to customers in the UK.
 
Returns

If you have any queries regarding your order please contact us by email as soon as possible after receipt. Full refund or exchange will be given for faulty goods. Postage costs for faulty goods will be refunded at the most economical rate only.
 
The address below must be used for all returns.
 
If you wish to return any items for any other reason you must contact us by post or email (a phone call is not enough) within 15 working days of receiving the goods, to say that you are returning them. If items are accepted for return after this time the postage charge may be non-refundable, and requests for replacement goods will be treated as new orders. Returns made without contacting us first will not be accepted if later than 30 days after the original order. Part packs will not be accepted, the whole pack must be returned unless faulty.

You will need to pay the return cost and the product must not be used. It must arrive back in resaleable condition, therefore careful attention should be paid to the packing. We are not responsible for any loss or damage in transit, so please ensure you arrange sufficient compensation cover with the carrier. No refund will be given until the goods are received and examined. Please ensure that the correct postage is attached to return parcels, we will not accept delivery of any post with charges attached.

If you are returning an item which has been sent to you as a substitute without agreeing it with you first, then we will refund your postage costs for this item (at the most economical rate only).

Please remember to include your name, address, invoice number and customer number in the parcel.

Goods returned which do not comply with the above conditions may be sent back to the customer.
These conditions comply with and exceed the statutory rights under the distance selling regulations. Basically the aim is to allow the same rights to examine the goods as if you were purchasing from a shop, and to protect us from customers using or damaging products before returning them. Ordering from this web site means you accept our terms and conditions.

The address below must be used for all returns.

Calico Pie
c/o Armadillo Self Storage Ltd
Northgate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3PA

Privacy Policy

We do not disclose any of your information to third parties.

Descriptions


All our product sizes and measurements are approximate, but we do try to make sure they are as accurate as possible.

The words gold, silver, copper, emerald and other metals and precious stones refer to the colour unless otherwise stated. Illustrations are not to scale.

No product, such as craft knives, where the sale must comply with the Offensive Weapons Act 1996, and any other later regulations will be sold.

Please be sure to thoroughly read the instructions for all products, paying particular attention to all cautions and warnings shown to ensure the proper and safe use of the product. Many products contain small items and are not suitable for children under 3 years.
 
The information found in each part of our web site, regarding products and their use, is presented in good faith, but no warranty is given, nor results guaranteed.
Any part of this web site can only be reproduced with prior permission of Calico Pie.
 
Calico Pie reserves the right to refuse to accept orders from any individual or company at its absolute discretion.
 
Every reasonable effort will be made to deliver the goods as soon as possible after your order has been accepted. Any dates specified  for delivery of the goods are intended to be an estimate and time of delivery shall not be made of the essence. Calico Pie will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. You will be informed as soon as possible of any out of stock items in your order.
 
If the products Calico Pie deliver to you are not as ordered or are damaged, defective or of incorrect quantity Calico Pie's liability shall be limited to replacing the damaged or defective products, making good the shortfall in quantity or at Calico Pie’s option crediting the price and delivery charges of those products to your credit/debit card/PayPal account.
 
By making an order, you are accepting our terms and conditions.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
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